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Passing the MB-240 Exam is a requirement for obtaining the Microsoft Dynamics 365 Field Service Functional Consultant certification. Microsoft Dynamics 365 Field Service Functional Consultant certification demonstrates that an individual has the skills and knowledge necessary to configure, implement, and manage Dynamics 365 Field Service solutions for clients.

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q122-Q127):

NEW QUESTION # 122
A new technician wants to access Dynamics 365 Remote Assist from their Field Service mobile app, but cannot find the option to launch it.
You need to advise the new technician on the first step they should take.
What should you suggest?

A. Ensure they are set up as a Bookable Resource.
B. Ensure their mobile app and Remote Assist passwords are the same.
C. Ensure the Remote Assist app is installed on their mobile device.
D. Ensure Microsoft Teams is installed on their mobile device.

Answer: A

NEW QUESTION # 123
Your customer recently implemented Return Merchandise Authorization (RMA).
Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.
What is your recommendation for the most efficient solution?

A. Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.
B. Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.
C. Suggest a Warehouse Management System (WMS) for this customer.
D. Enable RMA Receipts on the Dynamics 365 Field Service mobile app.

Answer: C

NEW QUESTION # 124
Your customer asks you to create a dashboard.
The application must meet the following requirements:
* Capture work orders, asset information, and customer information.
* Allow actions to be taken directly from the dashboard.
* Allow data filtration.
You need to determine the type of dashboard you should create in the app designer. Which type of dashboard should you create?

A. Multi-stream interactive
B. Single-stream interactive
C. Classic
D. Power Bl

Answer: A

NEW QUESTION # 125
You are a Microsoft Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your customers, Adventure Works, does not want one of your resources to be scheduled to work orders going forward. However this resource must be available to be scheduled for other accounts.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter every time you book a work order for Adventure Works. Does this meet the goal?

A. Yes
B. No

Answer: B

NEW QUESTION # 126
There are certain steps a Field Service Manager must take for RMA approval, and then for creating an RMA receipt.
Which steps pertain to RMA Approval and which steps pertain to RMA Receipts? To answer, drag RMA Approval or RMA Receipts to the appropriate steps. RMA Approval and RMA Receipts may be used once, more than once, or not at an. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Explanation:

NEW QUESTION # 127
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